On the same day Google U.S. gave us the Sesame Street reference, Google U.K. pays homage to the 20th anniversary of Wallace & Gromit.

On the same day Google U.S. gave us the Sesame Street reference, Google U.K. pays homage to the 20th anniversary of Wallace & Gromit.

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Tagged: google art, google gromit, wallace and gromit
40 years ago the world learned the letter G.

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Tagged: big bird, big bird google, google art
Last week I had the opportunity to visit Walt DisneyWorld and was reminded at how fast and fun the fascination of a mouse and his friends comes back. The main street and rides were the same as I remembered them. There were new rides and new characters, but for the most part the breathtaking castle, the always present upbeat music was there and the magic was everywhere.
Eventually, I was able to go on a ride or two. And, I shouldn’t say this, but the best time to go to Disney is in October, because there were no lines. So, the rides.
In the lines leading to the ride, the ride’s theme is overwhelming. Images, sounds of the main characters are everywhere. In line, you see the same 7-8 people a couple of times as they weave through the bars in parallel. Captivated, like-minded audiences of people all about to undergo the same character or “brand” experience.
The ride is quick and it’s usually fun. Although, Snow White was not a family favorite. And, when the ride is over. Before the laughs stop. Before the stories and memories fade to the next ride, you’re immediately thrown into a gift shop full of clothing, toys, trinkets, costumes, etc.
The smart folks at Disney are smart. They don’t let you forget about the wonderful experience you just had. They don’t want to let you get away until you have something to hold you over until the next 20 or so years when you come back.
So, what opportunity are you providing for people who enjoy your brand to never forget. When they leave the ride what will they hold on to?
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Tagged: brand engagement, brand experience, brand fans, reputation
Seriously. I have ideas, just haven’t had time, motivation to sit down and write. I’ll do it sometime, but just not now.
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Wanted to share this cool story that I was lucky enough to be a part of at the FedEx call center here in Memphis. I met some really cool people and look forward to getting back soon. But for now: FedEx customer call center delivers answers on time, all the time.
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Tagged: customer experience, customer service, media relations
Another proud day to announce the FedEx Citizenship blog was awarded the W3 Gold Award for Business Blog. 
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Tagged: blog award, citizenship blog, fedex blog, Gold, W3
I read the 95 websites you should totally bookmark on techradar and the title doesn’t lie. I wanted to share Newsmap.jp because it is totally awesome. It provides you a snapshot of what the trends are around the world and nation, and in the topics of sports, health and technology. Really cool way to take a quick glance and see what the world is talking about today.

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Tagged: media relations, media trends, sites for media realtions
Reputation is a funny thing. It takes years to build up and in David Letterman’s case only three minutes and thirty-four seconds to destroy. It started awkwardly and without warning. His audience giggling unaware that Letterman was unraveling a plot of blackmail by a fellow CBS employee regarding his inappropriate relations at work. He starts out serious, then jokes when the topic turned to sex and ends his personal confession in a mockingly way towards his accuser.
The interwebs were buzzing today with personal opinion of Letterman, but I wanted to take a look at this move from a reputation management perspective.
Why I Think Letterman Confessed
Letterman has built a career of inviting celebrity guests on his show and asking them difficult questions about their personal lives. He, along with Jay Leno and Jon Stewart, made careers off of the Bill Clinton/Monica Lewinsky sex scandal. His product is taking a humor(less) approach to other people’s misfortune.
So, if Dave Letterman doesn’t go on air first and talk about the allegations being made of him and discloses the pending extortion investigation, than it becomes almost impossible for him to ask any other celebrity about the decisions they’ve made.
Even though his jokes were strange and seem odd now, he needed to be the first to make fun of himself. I could even imagine Biff Henderson hitting the “Applause” sign to urge the audience to laugh, even though they’re confused.
I remember watching the Joaquin Phoenix disaster that was an interview and thinking, “why is Letterman being such a jerk to him. This has to be a bit. He has to see this.”
But Letterman didn’t relent. And now, it seems America isn’t relenting on him. Letterman is in the business of making fun of others. He points out the obvious and makes jokes no one else thought of, or makes the joke everyone was thinking. He’s even made jokes that he’s had to take back, showing the fine line of funny he walks every night.
For Letterman he can be relived that he’s shed the reputation of being the guy Leno screwed over to replace Carson at the Tonight Show desk. However, in this new spotlight, the reputation may be replaced with: Well, he got what he deserved.
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Tagged: letterman confesion, letterman extortion, letterman reputation, reputation management
Google used its logo to celebrate the birthday of the “great soul” Gandhi today. Very cool addition to the Google art collection. This isn’t the first time I’ve had a piece of Gandhi art. When I was managing the Apple store within a store at the local CompUSA, Apple discontinued the “Think Different’ campaign and I was fortunate enough to get the ceiling hanger of Gandhi. It was a pretty sweet 4 foot by 6 foot banner. Happy Birthday, Gandhi.

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Tagged: gandhi, gandhi google art, google art