the displaced texan

So the last time I wrote I was wishing everyone a happy holiday.  Well, I hope you had a good one.  I did.  So what’s my deal you ask? Where have I been? Well…

A Speaking Engagement

I had the privilege of speaking at the Memphis Social Media Expedition February meeting.  It was a blast and I always learn new things going to those meet-ups.  You should join us for the March edition.  My speech centered on 3 topics:

• Social media is not about tools, it’s about culture
• Social media IS just another channel.  Demystify social media and you’ll have greater adoption in your organization
• And shared some highlights from my social media experience

Here’s what the Twitterati had to say:  Presentation Feedback

FedEx Tracking

In case you missed it FedEx enhanced its web tracking tools.

• FedEx Newsroom: FedEx Refreshes Web Tracking Tools
• Commercial Appeal: FedEx Launches Real Time Tracking (headline is misleading)

This is Mark Colombo, he leads the team that’s responsible for FedEx tracking and other online properties.

Sheila Harrell Named Customer Executive of the Year

I had the pleasure of organizing an employee gathering to recognize Sheila Harrell as CSIA’s Customer Service Executive of the Year.  In addition to being a very nice person, Sheila is an industry-leading executive.

• Commercial Appeal: FedEx Customer Service Exec Tapped as Nation’s Best
• FedEx Blog:  Sheila Harrell Named Customer Executive of the Year

Here’s her Commercial Appeal photo.

There’s been some blogging

• Not on here, obviously, but on the FedEx Citizenship blog. My most recent blog posts

And, then there’s the wiki, wiki, wiki rollout, but more on that later.

You would have know all of this if you had been following me on twitter. So, check me out. twitter.com/mattceni