Tag Archives: social media

Twitter Jerseys – Golden State Warriors shoot for 140 characters

ImageHow do you make professional athletes even more popular online? One NBA team has a good answer. Direct fans to the players’ social network presence. The Golden State Warriors have outfitted their players with warm-up shirts that displays their Twitter handle, where normally their name would be. The team has a special hashtag for this shirt, #GSWSocial, as part of an overall social activation campaign. This is like walking, dribbling, shooting digital ad. 

You’ll remember back a couple of seasons when Mississippi State painted the schools battlecry, #hailstate, as a hashtag in their endzone.Image

These are two very interesting ways sports teams are using their facilities and players as a way to drive social engagement. Are big-box retailers, business with truck fleets and other significant “publicly viewed properties” using their assets to the fullest potential? Probably not. 

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The Fifteen Most Hated American Companies Of 2010 – 24/7 Wall St.

Think a company’s reputation doesn’t matter?  A look at these 15 companies and why they made the list will show consumers demand trust.  In 2010, some companies broke their trust, others are un-trustworthy, while others have consumers trusting that they are up to no good.

The actions of a brand and the promises they break speak volumes on how the public perceives the brand.  It’s also worth noting there are several brands on here that have highly publicized and admired social media program.  Two ways to look at this: either social media does nothing to improve reputation or these companies have such an acceptance of their poor reputation that they will pull all the stops to right the ship.

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Here’s to a Pretty Good Week

Sometimes things just fall into place. Personally, professionally and otherwise.  I was fortunate that this was one of those weeks.  Lots of very cool highlights professionally. And, the best part is I got to come home to a wonderful family each day.  This was a week that was not without a little drama, but it ended by hearing from dear friends and learning that a little seed planted years ago in my past “life” will soon receive national attention. More on that later. :)

So without further rambling. Here are the hits!

Applied Materials was featured on the homepage of Wired.com. Way cool.

Applied CEO was on Fox Business and I met anchor Liz Claman in person.

Applied placed #8 on Newsweek’s 2010 Green Rankings.

AND…the new and improved appliedmaterials.com launched. More on this later.

So, that was my week. Not to shabby. Hope you had a great one too. OH! And, one of the highlights from my week as mentioned above…

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Promotion and Shameless Promotion

Hey y’all. Sorry I’ve been neglecting the blog…again. I think I have a decent excuse.  I’ve been busy. 

First, there was the holiday shipping season. Then came Haiti. Next came Pandas. And in between all of that I was promoted to Global Communications Manager of Media Relations at FedEx. 

It’s an exciting time. 

So, here’s the shameless promotion, just to get it over with.  :)

Socially challenged

“If you look at social media as a channel instead of a new frontier, it becomes more tangible,” Ceniceros said. “From a media relationship standpoint, the way we talk to print isn’t the same way we talk to broadcast, for example. As the business world becomes more sophisticated in using social media, its special way of being addressed will become more sophisticated as well.”

5 Things FedEx Has Learned about Managing Relationships through Social Media

“As a member of the FedEx media relations team, I tweet and blog, help internal bloggers create and manage posts, and handle other elements of our social media activities. I’d like to share five key points we’ve learned about managing relationships through social media, because I think the lessons are applicable to companies of any size.”

Until next time…

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Looking at What’s Next

fdxmattsmallAs I shared last week, ZDNet’s Jennifer Leggio featured the FedEx social media program as part of her FORTUNE 500 series. Today, Jennifer,  also know as @mediaphyter, has named FedEx as one of ten FORTUNE 500 companies doing social media right.

Throughout the last year I’ve highlighted several Fortune 500 companies who have a smart approach to social media. Writing about the large companies demonstrates that even giants with hundreds of thousands of employees can successfully flex to run solid social programs. I get approached by a lot of different companies for this series but I only select the ones I think are really onto something.

So, the obvious question is…now what.  What’s next.

I’m thinking about building community and further integration of social media into the traditional media relations activities.  There are some cool things tee’d up and I can’t wait to get them rocking.

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The Social Media Strategy Fallacy

broken_linkWith all the talk about Twitter’s $1 billion valuation and the news that time spent social networking as nearly tripled from last year, companies, pundits and experts are shouting louder than ever for a need to build strategy around social media.

Here’s the problem with that: social media activities should map to business strategy.

Social Media is  Just another Channel

Do you want a social media strategy?  Show me your broadcast media strategy first. Then your print strategy. Why not your long-lead magazine strategy.  What? You don’t have strategies for each medium? You say they are part of a larger media strategy and you tailor your message to fit the medium.  Social Media is no different.  It’s just another way to get your message out to your audiences.

Checkers not Chess

If you do a google image search for strategy, you’ll get a dozen or so images of a chess board.  Chess is a great analogy for strategy because the current move impacts a move 4 turns later.  However, social media is a game of checkers. It’s a react and reaction game.  Each move dictates the next move based on feedback from the community, insights learned from monitoring or how the community shifts its way of engagement (i.e., twitter, Facebook, online, mobile, etc.,) .

Message Strategy vs. Channel Strategy

I learned long ago in an interpersonal communications class that how something is said is just as important as what’s being said. After key messages have been clearly defined, the next goal is to understand what channels are available to get those messages across.  Messages will have to be tailored to the appropriate channel.  Need to reach a certain audience demographic? Understand what channels they engage in and create or play in that channel with a message that resonates.  As a communicator, I find this to be the most challenging and fun aspect of social media. Having the opportunity to craft and repurpose a single message in so many different ways.

I’m not discounting the need to have strategy. Strategy is good. This post is a call for clarity in understanding where the effort has to be placed.  If social media efforts aren’t tied to business strategy than it’s just noise.

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ZDNet Looks at Social Media at FedEx

mattbostonWanted to share a very cool interview that I got to do with ZDNet social media reporter Jennifer Leggio (@mediaphyter) on the social media efforts that I’ve been apart of at FedEx.

Fortune 500 Series: FedEx delivers success through social media

The importance, and purpose, of this series is to show that even goliaths are flexing to social media. Even if their programs might be raw, they are moving to embrace the model. And if a large company with hundreds of thousands of employees can flex, so can a smaller business. Sometimes, it also helps to know how they did it.

One such goliath is FedEx, a household name worldwide. The company began its trip down the social media path two years ago and has begun a phase of rapid growth. From multiple blogs to multiple service-oriented Twitter feeds and even community sponsorship, FedEx has made social media a priority.

I spoke with Matthew Ceniceros of FedEx’s media relations team to find out more about how the giant is reaping the benefits – and staying competitive – with social media.


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